Terms & Conditions

1. General Information

These Terms & Conditions apply to all purchases made through LOHAUS (“we”, “us”, “our”) and form the legal agreement between you (“the customer”) and us.
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

 

2. Orders and Agreement

An order is confirmed once payment has been successfully received and you receive an order confirmation via email.
We reserve the right to refuse or cancel any order in cases of suspected fraud, incorrect pricing, or product unavailability.
All products remain our property until full payment has been received.

 

3. Prices and Payment

All prices are shown in GBP (£) and include all applicable taxes unless stated otherwise.
Payments can be made securely via credit/debit card, PayPal and other accepted methods displayed at checkout.
We are not responsible for any additional fees charged by your payment provider or bank.

 

4. Delivery and Shipping

We aim to process and ship all orders as quickly as possible.
Typical delivery time is [10-14 business days], depending on your location.
In rare cases of high demand or logistical delays, delivery may take longer. You will be notified if this happens.

Deliveries are handled by trusted carriers such as DHL or Royal Mail, with tracking information provided when available.
Shipping costs are displayed during checkout unless free shipping applies.

5. Returns & Cancellations

You have the right to cancel your order within 14 days of receiving your items, without giving a reason.
After notifying us, you have another 14 days to return the item(s) to us.

Returned products must be:

  • Unused and in their original packaging
  • Including all accessories and labels

To initiate a return, contact us at support@[yourstorename].co.uk with your name, order number, and reason for return.
Return shipping costs are the responsibility of the customer unless otherwise stated.

Once we receive and inspect your return, we will refund the full order amount (including standard shipping fees) within 14 days.

 

6. Exclusions from the Right of Withdrawal

The right to return does not apply to:

  • Custom-made or personalised products
  • Perishable or hygienic goods that have been opened
  • Digital products once download or access has begun

7. Product Quality and Warranty

We strive to provide high-quality products that meet your expectations.
If an item arrives damaged or defective, please contact us within 14 days of receipt at support@[yourstorename].co.uk.
Depending on the situation, we may offer a replacement, repair, or refund.

This warranty does not cover damage resulting from misuse, neglect, or unauthorised modifications.

 

8. Complaints

If you experience any issues with your order or service, please contact our customer service team at support@[yourstorename].co.uk.
We aim to respond to all complaints within 14 days.
If your issue cannot be resolved, you may seek mediation through an independent consumer dispute resolution platform.

 

9. Privacy & Data Protection

Your privacy is important to us. We handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy, which you can view on our website.

 

10. Governing Law

These Terms & Conditions are governed by UK law.
Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.